At Jindal Utensils, operated by Shiv Shankar Metal Co. LLP, we are committed to delivering high-quality stainless steel cookware and kitchenware. Every product is carefully inspected before dispatch. However, if you receive a damaged or incorrect product, we are here to assist you.
Please read our Return, Replacement & Cancellation Policy carefully before placing an order.
1. Inspection at the Time of Delivery
Customers are requested to inspect the package upon delivery.
- Please do not accept the delivery if the outer packaging appears tampered with, severely damaged, or opened.
- If you accept a visibly damaged package, Jindal Utensils may not be able to process claims related to transit damage.
2. Product Variations
Certain products may be available in multiple colours or finishes.
- Where a specific colour or finish is not explicitly selected or mentioned on the product page, the product will be shipped in the available stock variant.
- Such variations shall not qualify for return, replacement, or refund.
3. Return & Replacement Eligibility
We maintain a No Return Policy except under the following circumstances:
- You receive a damaged product.
- You receive an incorrect product different from what you ordered.
To request a replacement or return:
- Contact us within 3 days of delivery.
- Email us at info@jindalutensils.co.in with:
- Your Order Number
- Clear photographs of the outer packaging
- Photographs/videos showing the damage or incorrect item
- Alternatively, you may contact our Customer Support on the number mentioned on our website.
Claims raised after 3 days of delivery may not be accepted.
4. Conditions for Return Approval
Once your request is reviewed and approved by our support team:
- We will arrange pickup of the product wherever pickup service is available.
- In locations where reverse pickup is unavailable, customers may be requested to courier the product, and eligible shipping charges will be reimbursed after verification.
The returned product must:
- Be unused.
- Be in its original condition.
- Include all original packaging, accessories, manuals, labels, warranty cards, promotional items, and invoices.
- Be packed securely in the original carton wherever possible.
Products showing signs of misuse, accidental damage, improper handling, or missing components may not qualify for replacement or refund.
5. Products Not Eligible for Return
Returns or exchanges will not be accepted for:
- Change of mind.
- Product no longer required.
- Incorrect product ordered by the customer.
- Minor variations in finish, polishing, colour tone, or packaging that do not affect functionality.
- Damage caused after delivery.
- Products used, installed, washed, or altered.
- Products without original packaging or missing accessories.
- Products purchased from third-party sellers, marketplaces, distributors, retailers, or unauthorized dealers.
6. Replacement Policy
If the returned product is verified and approved:
- A replacement will be shipped subject to stock availability.
- If the same product is unavailable, we may offer:
- An equivalent product,
- Store credit, or
- Refund at our sole discretion.
7. Refund Policy
Refunds will only be processed when:
- Replacement is not possible, or
- The order is cancelled in accordance with this policy.
Approved refunds will be initiated within 15 business days after successful inspection of the returned product.
Refunds will be credited to the original mode of payment. The actual credit timeline depends upon your bank or payment service provider.
For prepaid orders, payment gateway transaction charges, if any, may be deducted from the refundable amount wherever applicable.
8. Shipping Charges
- Shipping charges paid at the time of placing the order are generally non-refundable.
- If the return is due to a damaged or incorrect product supplied by us, Jindal Utensils will bear the reverse logistics cost wherever applicable.
- In all other approved cases, shipping charges may be deducted from the refund amount.
9. Order Cancellation
Orders may be cancelled only before dispatch.
Cancellation requests can be submitted by contacting our customer support.
Once an order has been dispatched, it cannot be cancelled.
Jindal Utensils reserves the right to reject cancellation requests for:
- Customized or made-to-order products.
- Bulk or institutional orders.
- Orders specially procured against customer requirements.
- Orders already processed or dispatched.
If an approved cancellation is requested after payment has been received but before dispatch, the refund will be processed in accordance with this policy.
10. Manufacturer's Warranty
Products covered under a manufacturer's warranty shall be governed by the applicable warranty terms.
Defects arising after delivery due to manufacturing issues will be handled in accordance with the warranty provided with the product.
Normal wear and tear, misuse, accidental damage, improper usage, or commercial misuse are not covered under warranty unless specifically mentioned.
11. Right to Refuse Returns
Shiv Shankar Metal Co. LLP reserves the right to refuse any return, replacement, refund, or cancellation request if:
- The claim does not meet the conditions stated in this policy.
- The product has been used, damaged after delivery, or altered.
- Fraudulent or abusive return activity is suspected.
The decision of Shiv Shankar Metal Co. LLP shall be final regarding all return and replacement requests.
12. Contact Us
If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us:
Shiv Shankar Metal Co. LLP
Brand: Jindal Utensils
Website: www.jindalutensils.co.in
Email: info@jindalutensils.co.in
Customer Support: Please refer to the Contact Us page on our website for the latest support number and business hours.