Welcome to www.jindalutensils.co.in ("Website"), owned and operated by Shiv Shankar Metal Co. LLP, Kolkata, West Bengal, India ("Jindal Utensils", "Company", "we", "our", or "us").

These Terms & Conditions govern your access to and use of this Website and all purchases made through it. By accessing, browsing, registering, or placing an order on this Website, you agree to be legally bound by these Terms & Conditions, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on this Website.

If you do not agree with these Terms & Conditions, please discontinue use of this Website immediately.

By using this Website, you represent and warrant that:

• You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into binding contracts under applicable Indian laws.
• All information provided by you is true, complete, accurate, and up to date.

You may be required to create an account to access certain features of the Website.

You agree to:

• Maintain accurate account information.
• Keep your login credentials confidential.
• Be solely responsible for all activities carried out through your account.
• Notify us immediately of any unauthorized use of your account.

Shiv Shankar Metal Co. LLP reserves the right to suspend or terminate any account containing inaccurate, misleading, fraudulent, or incomplete information.

We make every effort to display our products, descriptions, specifications, colours, dimensions, and pricing accurately.

However:

• Actual product colour, finish, or appearance may vary slightly due to photography, lighting, or screen settings.
• Product specifications may change without prior notice as part of continuous product improvement.
• Prices are subject to change without prior notice.
• Availability of products is subject to stock.

If a product is incorrectly priced due to typographical, technical, or human error, we reserve the right to cancel the order and issue an appropriate refund.

Placing an order on this Website constitutes an offer to purchase.

An order shall be deemed accepted only after:

• Successful payment (where applicable),
• Internal verification, and
• Dispatch confirmation by Shiv Shankar Metal Co. LLP.

We reserve the right to refuse, cancel, or limit any order without assigning any reason, including but not limited to:

• Pricing errors.
• Product unavailability.
• Suspected fraudulent transactions.
• Bulk purchasing beyond reasonable quantities.
• Violation of these Terms & Conditions.

Payments may be made through the payment methods available on the Website.

All payment transactions are processed through secure third-party payment gateways.

Shiv Shankar Metal Co. LLP does not store your complete debit card, credit card, UPI, or net banking credentials.

Delivery timelines displayed on the Website are estimates only.

Delays may occur due to:

• Weather conditions
• Transport disruptions
• Government restrictions
• Public holidays
• Courier delays
• Events beyond our reasonable control

Risk in the goods passes to the customer upon successful delivery.

Customers are requested to inspect packages before accepting delivery.

Returns, replacements, cancellations, and refunds shall be governed by our Return, Replacement & Cancellation Policy, available on this Website.

Please read the policy carefully before placing your order.

All content available on this Website, including but not limited to:

• Jindal trademarks
• Logos
• Product names
• Product images
• Catalogues
• Videos
• Graphics
• Text
• Website design
• Software
• Product descriptions

is the exclusive property of Shiv Shankar Metal Co. LLP or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.

No material from this Website may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written permission from Shiv Shankar Metal Co. LLP.

You agree not to:

• Use this Website for any unlawful purpose.
• Attempt unauthorized access to our systems.
• Upload viruses, malware, or harmful code.
• Interfere with Website functionality.
• Copy or scrape Website content.
• Use automated bots without permission.
• Misrepresent your identity.
• Engage in fraudulent activities.
• Violate applicable laws while using the Website.

Violation of these Terms may result in suspension or permanent termination of access.

If you submit reviews, comments, feedback, suggestions, photographs, or any other content on the Website, you grant Shiv Shankar Metal Co. LLP a worldwide, royalty-free, perpetual, irrevocable, and non-exclusive licence to use, reproduce, modify, publish, and display such content for business and promotional purposes.

You represent that:

• You own or have the necessary rights to the submitted content.
• The content does not infringe any third-party rights.
• The content is not defamatory, unlawful, abusive, misleading, or obscene.

We reserve the right to remove any content without prior notice.

Certain products may carry a manufacturer's warranty.

Warranty coverage shall be governed solely by the applicable warranty terms supplied with the product.

Warranty does not cover:

• Normal wear and tear.
• Improper usage.
• Accidental damage.
• Misuse or negligence.
• Unauthorized repairs or modifications.

The Website and its contents are provided on an "as is" and "as available" basis.

While we strive to ensure the accuracy of all information, Shiv Shankar Metal Co. LLP does not warrant that:

• The Website will always be uninterrupted or error-free.
• Product descriptions are free from typographical errors.
• Every product image exactly represents the delivered product.
• The Website will be free from viruses or other harmful components.

The information on this Website is intended for general informational purposes only and should not be considered professional advice.

To the maximum extent permitted by law, Shiv Shankar Metal Co. LLP shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

• Use or inability to use the Website.
• Delayed deliveries.
• Product misuse.
• Loss of data.
• Business interruption.
• Technical failures.
• Unauthorized access to user accounts.

Our total liability shall not exceed the amount actually paid by the customer for the specific order giving rise to the claim.

You agree to indemnify, defend, and hold harmless Shiv Shankar Metal Co. LLP, its directors, partners, employees, affiliates, and representatives from any claims, damages, liabilities, costs, or expenses arising from:

• Your breach of these Terms & Conditions.
• Misuse of the Website.
• Violation of applicable laws.
• Infringement of third-party rights.

Shiv Shankar Metal Co. LLP shall not be liable for any delay or failure to perform obligations caused by events beyond its reasonable control, including but not limited to:

• Natural disasters
• Fire
• Flood
• Pandemic
• Government actions
• War
• Labour disputes
• Power failures
• Internet outages
• Transportation disruptions

We reserve the right to amend or update these Terms & Conditions at any time without prior notice.

Revised Terms shall become effective immediately upon publication on this Website.

Continued use of the Website after such changes constitutes acceptance of the revised Terms.

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or the use of this Website shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal, India.

Shiv Shankar Metal Co. LLP
Brand: Jindal Utensils

Website: www.jindalutensils.co.in

Email: support@jindalutensils.co.in

For customer support, product queries, or legal correspondence, please contact us through the details provided on our Contact Us page.

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Replacement Policy, and any other policies published on this Website, constitute the entire agreement between you and Shiv Shankar Metal Co. LLP regarding the use of this Website and supersede all prior communications or agreements relating to the same.