At Jindal Utensils, operated by Shiv Shankar Metal Co. LLP, we strive to deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered through www.jindalutensils.co.in.

By placing an order on our Website, you agree to the terms of this Shipping Policy.

• Orders are processed only after successful payment confirmation (for prepaid orders) or order confirmation (for Cash on Delivery, where available).
• Orders are generally processed within 1–3 business days, excluding Sundays, public holidays, and company holidays.
• Orders placed after business hours may be processed on the next working day.

During festive seasons, promotional events, or high order volumes, processing times may be slightly longer.

Estimated delivery timelines are displayed during checkout and may vary depending on the delivery location, courier service availability, and product availability.

Typical delivery timelines are:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Locations: 5–10 business days

These timelines are estimates only and are not guaranteed delivery dates.

Shipping charges, if applicable, will be clearly displayed during checkout before payment.

• We may offer Free Shipping on orders above a specified minimum order value (MOV) for eligible serviceable locations.
• Orders below the applicable MOV may attract shipping charges based on order value, weight, dimensions, and delivery location.
• Shipping offers, minimum order values, and shipping charges may be revised from time to time without prior notice.

The applicable shipping charges displayed at checkout shall be final and deemed accepted by the customer upon placing the order.

We currently deliver across most serviceable PIN codes within India through our logistics partners.

Delivery availability depends on courier network coverage. If a delivery location is not serviceable, we reserve the right to cancel the order and initiate a refund, if applicable.

At present, we do not offer international shipping unless specifically stated on the Website.

If your order contains multiple products, we will make every reasonable effort to ship them together.

However, due to stock availability, packaging requirements, or logistical constraints, your order may be shipped in multiple consignments without any additional shipping cost to you.

Customers wishing to ship products to different delivery addresses must place separate orders for each address.

Customers are responsible for providing:

• Accurate recipient name
• Complete delivery address
• Correct PIN code
• Valid mobile number
• Email address (where applicable)

Shiv Shankar Metal Co. LLP shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete shipping information provided by the customer.

Our courier partners will generally make up to two delivery attempts.

If delivery cannot be completed due to:

• Customer unavailability,
• Incorrect address,
• Refusal to accept delivery, or
• Failure to respond to courier communication,

the shipment may be returned to us.

In such cases:

• Shipping charges and return shipping costs, if applicable, may be deducted from any eligible refund.
• Re-shipment may require payment of additional shipping charges.

Customers are requested to inspect the package before accepting delivery.

If you notice:

• Tampered packaging,
• Visible transit damage, or
• Missing items,

please refuse delivery wherever possible and contact our Customer Support immediately.

Claims relating to transit damage should be reported within 3 days of delivery along with photographs and the order details.

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Natural disasters
• Transport disruptions
• Government restrictions
• Public holidays
• Political unrest
• Pandemic-related disruptions
• Courier operational delays
• Force majeure events

Shiv Shankar Metal Co. LLP shall not be liable for delays arising from such circumstances.

We reserve the right to cancel or refuse any order before dispatch in circumstances including, but not limited to:

• Product unavailability
• Pricing or technical errors
• Suspected fraudulent activity
• Payment verification failure
• Delivery location not being serviceable
• Government or regulatory restrictions
• Bulk orders exceeding reasonable purchase limits

Where payment has already been received, the applicable refund shall be processed in accordance with our Return, Replacement & Cancellation Policy.

Ownership and risk in the products pass to the customer upon successful delivery to the shipping address provided at the time of placing the order.

After delivery has been completed, Shiv Shankar Metal Co. LLP shall not be responsible for loss, theft, misuse, or damage to the products.

Certain products may not be deliverable to specific states, union territories, or locations due to regulatory requirements, courier limitations, or logistics restrictions.

In such cases, Shiv Shankar Metal Co. LLP reserves the right to accept or decline the order at its sole discretion.

For shipping-related queries, order tracking, or delivery assistance, please contact us:

Shiv Shankar Metal Co. LLP
Brand: Jindal Utensils

Website: www.jindalutensils.co.in

Email: info@jindalutensils.co.in

For the latest customer support number and business hours, please refer to the Contact Us page on our Website.